Privacy Policy

This Privacy Policy explains how Social Lounge Holdings LLC ("Club Kava," "we," "us," or "our") collects, uses, and shares information when you visit clubkavaco.com, use our concierge at ask.clubkavaco.com, connect to Club Kava guest Wi-Fi, or otherwise interact with us (together, the "Site"). By using the Site, you agree to the practices described here.

Information you provide. When you email us, reach out through the Site, or opt in to Club Kava SMS or email marketing, we receive the information you choose to share, such as your name, email address, mobile phone number, SMS messaging consent, email marketing consent, and the contents of your message.

Concierge interactions. When you use our concierge at ask.clubkavaco.com, we process the questions, messages, and preferences you submit so we can answer your questions and recommend drinks. Please do not share sensitive personal or health information with the concierge.

Guest Wi-Fi. When you connect to Club Kava guest Wi-Fi, we collect the details you enter on the captive portal, including your name, email address, and mobile phone number if you provide them, and whether you opted in to marketing text messages and emails through one optional checkbox. Providing an email address or joining in-store rewards is not consent to email or SMS marketing.

Information collected automatically. When you visit the Site, we and our service providers may automatically collect technical and usage information, including your device type, browser, approximate location (derived from your IP address), pages viewed, and how you interact with the Site.

Cookies are small text files stored on your device that help websites function and remember preferences. The Site does not use advertising or cross-site tracking cookies, and we do not set non-essential cookies.

A limited number of strictly necessary cookies may be used by our hosting provider to load and secure the Site. Because we rely on privacy-friendly, cookieless analytics, no consent banner is required for our current setup. You can still control or delete cookies through your browser settings at any time.

We use Vercel Analytics, a privacy-friendly analytics service, to measure traffic and understand how the Site is used in aggregate. It does not use cookies, does not track you across other websites, and does not collect personally identifying information. We do not sell any of this data.

Our concierge is an AI-powered assistant that answers questions about our drinks and menu. To generate responses, the messages and preferences you submit may be sent to and processed by third-party AI and infrastructure providers acting on our behalf.

The concierge is provided for general and educational purposes only and is not medical, health, or professional advice.

Club Kava operates a guest reception line for customer care. If you text that published number, or if you check the optional SMS consent box on https://www.clubkavaco.com/contact and provide a mobile number, you agree to receive customer care text messages from Club Kava, such as replies about hours, location, parking, and your inquiry.

This guest line is not a promotional or marketing text program. It is separate from any optional marketing texts you may choose on Club Kava guest Wi-Fi.

The consent box on the contact form is unchecked by default. Checking it is optional and is not a condition of sending a note, visiting Club Kava, or making a purchase.

Message frequency varies. Message and data rates may apply.

Reply STOP to any guest-line text to unsubscribe. Reply HELP for help, or email info@clubkavaco.com.

We do not share, sell, or provide your mobile phone number or messaging consent data to third parties or affiliates for marketing or promotional purposes.

Operate, maintain, and secure the Site and guest Wi-Fi.

Respond to your questions, requests, and messages.

Send customer-care text messages only if you text the guest line or check the optional SMS consent box on the contact form.

Send marketing text messages only if you opted in to the Club Kava SMS program.

Send marketing emails only if you opted in to Club Kava email marketing.

Understand and improve how the Site is used.

Comply with legal obligations and enforce our terms and policies.

We do not sell your personal information.

We may share information with service providers who process it on our behalf to operate the Site, guest Wi-Fi, and our messaging and email programs (for example, hosting, SMS delivery, and email delivery). Those providers may use the information only to perform services for Club Kava.

We do not share, sell, or provide your mobile phone number or messaging consent data to third parties or affiliates for marketing or promotional purposes.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories of this policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We may also share information when required by law or in connection with a business transfer. That sharing still excludes using mobile information or messaging consent for third-party or affiliate marketing or promotional purposes.

We keep information only for as long as needed for the purposes described in this policy, to comply with our legal obligations, resolve disputes, and enforce our agreements.

Depending on where you live, you may have the right to access, correct, or delete your personal information, or to object to or limit certain processing. To make a request, contact us using the details below.

You can stop Club Kava marketing texts at any time by replying STOP. The Club Kava SMS Consent policy is at https://www.clubkavaco.com/sms-consent.

You can stop Club Kava marketing emails at any time by using the unsubscribe link in any marketing email. The Club Kava Email Consent policy is at https://www.clubkavaco.com/email-consent.

The Site is intended for adults. We do not knowingly collect personal information from children.

If you voluntarily opt in to receive marketing emails from Club Kava on guest Wi-Fi, we collect the email address you provide, your email opt-in consent, and related records (such as unsubscribe requests) so we can send promotional offers, event announcements, Club Kava updates, and other marketing communications you requested.

Email marketing consent is collected through the same optional checkbox as SMS marketing on the guest Wi-Fi captive portal. The box is unchecked by default. Providing an email address, connecting to Wi-Fi, or joining in-store rewards is not consent to marketing emails.

Frequency varies. You can unsubscribe at any time using the link in each marketing email.

Consent to receive marketing emails is voluntary and is not a condition of purchasing any goods or services or accessing Club Kava's guest Wi-Fi.

The Club Kava Email Consent policy is at https://www.clubkavaco.com/email-consent.

Questions about email marketing or this policy may be sent to privacy@clubkavaco.com.

If you voluntarily opt in to receive text messages from Club Kava, we collect the mobile phone number you provide, your SMS opt-in consent, and related records (such as opt-out requests) so we can send promotional offers, event announcements, Club Kava updates, and other marketing communications you requested.

Up to 4 promotional messages per month. Message and data rates may apply.

You may opt out at any time by replying STOP to any message. For assistance, reply HELP or contact us at info@clubkavaco.com.

Consent to receive marketing text messages is voluntary and is not a condition of purchasing any goods or services or accessing Club Kava's guest Wi-Fi.

The Club Kava SMS Consent policy is at https://www.clubkavaco.com/sms-consent.

We do not share, sell, or provide your mobile phone number or messaging consent data to third parties or affiliates for marketing or promotional purposes.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories of this policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We may use service providers that process information on our behalf solely as necessary to operate and deliver our messaging program. Those providers are not permitted to use mobile information or messaging consent for their own marketing or promotional purposes.

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date above.

Questions about this policy or your information? Reach us at privacy@clubkavaco.com.